Concierge Home Care is a Medicare-certified home health agency based at 2535 Success Dr in Odessa, FL 33556. Medicare first certified it in 2007, 19 years ago. Medicare rates its quality of patient care at 4 out of 5 stars, above the Florida average of 3.5. It beats the Florida average on 5 of the measures Medicare publishes and trails on none.
What is Concierge Home Care's Medicare record?
| Agency | Concierge Home Care |
|---|---|
| Address | 2535 Success Dr, Odessa, FL 33556 |
| Phone | (727) 844-5600 |
| Medicare provider number (CCN) | 108428 |
| Ownership | Proprietary |
| Medicare-certified since | 07/13/2007 |
How does Concierge Home Care score on Medicare's quality measures?
Medicare publishes 11 patient-outcome and process measures for Concierge Home Care. It is better than the Florida average on 5 and worse on 0.
| Measure | Concierge Home Care | Florida average | U.S. average | vs. Florida |
|---|---|---|---|---|
| Started care on time | 99.9% | 98% | 96.6% | About the same |
| Got better at walking or moving around | 87.6% | 88.5% | 88.6% | About the same |
| Got better at getting in and out of bed | 94.1% | 89.6% | 89.8% | Better |
| Got better at bathing | 92.9% | 91.1% | 90.7% | About the same |
| Breathing improved | 94.3% | 90.8% | 91.5% | Better |
| Got better at taking medicines correctly | 95.4% | 88.4% | 88.3% | Better |
| Medication issues addressed on time | 99.4% | 95.4% | 94.4% | Better |
| Flu shot status checked | 64.3% | 61.2% | 63.3% | Better |
| Met expected function at discharge | 66.8% | 69.1% | 71.7% | About the same |
| Falls with major injury (lower is better) | 0.5% | 0.7% | 0.9% | About the same |
| New or worsened pressure ulcers (lower is better) | 0.1% | 0.1% | 0.2% | About the same |
Where it stands out: got better at taking medicines correctly, got better at getting in and out of bed and medication issues addressed on time.
What do patients say about Concierge Home Care?
82% of surveyed patients said they would definitely recommend Concierge Home Care, based on 224 completed surveys. The Florida average is 78%.
| Survey question | Concierge Home Care | Florida average | U.S. average | vs. Florida |
|---|---|---|---|---|
| Team gave care in a professional way | 87% | 88% | 89% | About the same |
| Team communicated well | 88% | 85% | 86% | Better |
| Team discussed medicines, pain and home safety | 77% | 79% | 82% | About the same |
| Rated the agency 9 or 10 out of 10 | 84% | 85% | 85% | About the same |
| Would definitely recommend the agency | 82% | 78% | 79% | Better |
Do Concierge Home Care's patients end up back in the hospital?
Medicare rates Concierge Home Care better than the national rate on: patients who went home and stayed home after care ended.
| Measure | Medicare's category | Risk-adjusted rate |
|---|---|---|
| Patients who went home and stayed home after care ended | Better Than National Rate | 85.2% |
| Preventable hospital readmissions in the 30 days after care | Same As National Rate | 4.6% |
| Preventable hospital stays during care | Same As National Rate | 11.3% |
Which home health services does Concierge Home Care provide, and which does it not?
Concierge Home Care reports offering skilled nursing, physical therapy, occupational therapy, speech therapy, medical social work and home health aide.
| Service | Offered by Concierge Home Care? |
|---|---|
| Skilled nursing | Yes |
| Physical therapy | Yes |
| Occupational therapy | Yes |
| Speech therapy | Yes |
| Medical social work | Yes |
| Home health aide | Yes |
| Round-the-clock or shift care | No. Home health is visits, not shifts. |
| Housekeeping, meals and errands on their own | No. Medicare does not cover them unless tied to skilled care. |
| Long-term help with bathing and dressing | No. That is non-medical home care, which families usually arrange and pay for separately. |
Which Tampa-area ZIP codes does Concierge Home Care serve?
Concierge Home Care tells Medicare it serves 32 ZIP codes in Tampa and Hillsborough, Pinellas, Pasco and Hernando counties, out of 35 in total.
- 33523
- 33525
- 33540
- 33541
- 33542
- 33543
- 33544
- 33545
- 33549
- 33556
- 33558
- 33559
- 33576
- 33771
- 34609
- 34610
- 34637
- 34638
- 34639
- 34652
- 34653
- 34654
- 34655
- 34667
- 34668
- 34669
- 34679
- 34685
- 34688
- 34689
- 34690
- 34691
A ZIP on this list means the agency accepts referrals there. It does not promise a nurse is available this week, so confirm your address when you call.
What should you ask Concierge Home Care before starting care?
Ask how many visits a week to expect
Home health is intermittent: visits, not shifts. Ask for the planned number of nursing and therapy visits per week so the family knows which hours still need covering.
Ask whether your plan treats it as in-network
Original Medicare pays any certified agency. Medicare Advantage plans use networks, and an out-of-network agency can mean a denied claim. Give them the exact plan name on the card.
Ask who answers after hours
Problems rarely wait for office hours. Ask whether the night and weekend line reaches one of their own nurses or an answering service, and how long a call-back usually takes.
Last verified: November 2026, against the Medicare provider data release dated 2026-09-21.
Common questions
Is Concierge Home Care Medicare-certified?
Yes. Concierge Home Care is certified by Medicare under provider number 108428 and has been since 2007. Original Medicare pays certified agencies directly for covered home health care.
What is Concierge Home Care's Medicare star rating?
4 out of 5 for quality of patient care. The Florida average is 3.5. Its patient survey rating is 3 out of 5.
Does Concierge Home Care provide physical therapy at home?
Yes, it reports offering physical therapy to Medicare. It also reports skilled nursing, occupational therapy, speech therapy, medical social work and home health aide.
